“Stan is full of life … he lights up the room when he comes in, lots of stories to tell.”
How Not What is about being part of a community; about building relationships in which everyone feels human and nourished.
It is about …
Meeting people as equals, rather than transactions to be completed.
Reaching out to people, rather than expecting people to come to us.
Welcoming people in a warm and caring way.
Doing what we say we are going to do.
Helping people find what it is they really need.
Why do it?
When we treat people like they matter, amazing things can happen.
“Just her believing in me… without that I certainly would not be where I am today.”
Research shows that working relationally improves our outcomes and happiness. It feels good for everyone involved – it is scientifically proven that feeling like we matter has a positive impact on our health, productivity and life span.
Building trusting relationships means we are better able to understand and get to the heart of the issue and therefore more likely deal with what really matters.
People who feel visible, valued and involved are more likely to engage with our services, and working together with people helps to find what can make a real difference and what can prevent future difficulties arising.
Focusing on quality relationships improves everyone’s experience, including staff, who will benefit from greater job satisfaction.
Who is it for?
How Not What is for anyone, in any organisation and any role, who wants to work in a more relational way.
“He’ll treat you like a colleague, like someone else in a professional world. I prefer it that way.”
It is for …
Charities.
Service delivery organisations.
Community Groups.
All kinds of Statutory Services.
Funders.
Businesses.
… and anyone can start the change.
Service-users.
Front-line professionals.
Service managers.
Chief Executives.
Trustees.
Commissioners.
Get started now.
Use our range of resources, materials and ideas.
